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Professional Education Classes
The Education Department of Community Medical Center is a PSNA Provider. PSNA contact hours will be awarded for each offering as indicated. Participants must attend the offering in its entirety to receive contact hours. Dress is business casual. Rooms are sometimes cool, please dress in layers for maximum comfort. Pre-registration is required. Space will be guaranteed only upon receipt of tuition. For more information, call Carol Armstrong at (570) 969-8002.
Course fees are refundable if canceled five (5) or more working days before the start of the program. If cancellation is made less than 5 working days, a processing fee of $25.00 will be assessed and the remainder of the tuition refunded. Substitutes for registrants are accepted. CMC reserves the right to cancel any program. In the event of cancellation, all registrants will be notified and the full course fee returned. Confirmation Registrations will be confirmed by mail. If you do not receive confirmation, please call (570) 969-8002.
Coaching: The Key to Peformance Improvement | Customer Relations | Intro to Management
Leadership Issues | Management Development | Management Skills
COACHING: THE KEY TO PERFORMANCE IMPROVEMENT
PROGRAM DESCRIPTION:
As a manager, your relationships with your
employees has a great impact on successful
outcomes. By using the coaching skills learned in this
offering, you can create a more dynamic,
motivated, productive workforce while enhancing
employee satisfaction.
AUDIENCE:
Managers and Supervisors
YOU WILL LEARN HOW TO:
Communicate more effectively
Coach with positive counseling interactions
Motivate without decreasing morale
Refine your problem solving skills
TOPICS INCLUDE:
Effective Communication techniques
Motivational strategies
Prioritizing/Problem Solving/Decision Making
Developing a coaching environment
FEE:
$75.00
PROGRAM COORDINATOR:
Carol Armstrong, RN C, BS, CNRN
CONTACT HOURS:
PSNA CONTACT HOURS AVAILABLE
CUSTOMER RELATIONS
PROGRAM DESCRIPTION:
"Customer", while a business word, does relate to
everyone in healthcare as well. This interactive 2
day program is designed to help participants
identify customers within the healthcare
environment and discuss ways to provide excellent
customer service.
AUDIENCE:
Anyone working within a healthcare setting
YOU WILL LEARN HOW TO:
Create and maintain a Customer Friendly environment
Promote excellent service
Project a positive image
Define courtesy as a therapeutic tool
TOPICS INCLUDE:
Stages in relationships with customers
Enhance communication skills
Benefits of good customer relations
When physical care is not enough
FEE:
$125.00
PROGRAM COORDINATORS:
Carol Armstrong, RN C, BS, CNRN
Sharyn Wozniak, RN, BS
CONTACT HOURS:
PSNA CONTACT HOURS AVAILABLE
INTRO TO MANAGEMENT
PROGRAM DESCRIPTION:
New managers are often promoted with good
work skills yet no formal preparation for the
manager’s role. This course is designed to enhance the knowledge
and skills for first-line managers and people
preparing for the leadership role. It will provide a
strong foundation for the new manager to begin to
develop his/her management style.
AUDIENCE:
New managers and those preparing for the
position
YOU WILL LEARN HOW TO:
Transition from staff to management
Identify your leadership style
Communicate more effectively
Refine your conflict management techniques
Relate (not react) to the interactions with your staff
TOPICS INCLUDE:
Personal strength audit
Working with groups
Developing a manager’s way of thinking
Stress reduction techniques
Managing time
FEE:
$75.00
PROGRAM COORDINATOR:
Carol Armstrong, RN C, BS, CNRN
LEADERSHIP ISSUES
PROGRAM DESCRIPTION:
This 3 day course is designed to enhance the
knowledge and skills of first-line managers and
people preparing for the leadership role. It will
provide a strong foundation for the new manager
to begin to develop his or her role.
AUDIENCE:
First-line managers and those preparing for the
position.
YOU WILL LEARN HOW TO:
Communicate more effectively
Identify your leadership style
Set goals and prioritize
Refine your decision making skills
TOPICS INCLUDE:
Future trends in health care
Stress reduction techniques
Working with groups
Personal strength audit
Developing a winning attitude
PROGRAM COORDINATOR:
Carol Armstrong, RN C, BS, CNRN
CONTACT HOURS:
PSNA CONTACT HOURS AVAILABLE
THIS COURSE CAN BE PRESENTED AT YOUR FACILITY. FOR MORE
INFORMATION CONTACT CAROL ARMSTRONG AT 969-8002.
MANAGEMENT DEVELOPMENT
PROGRAM DESCRIPTION:
Presented at your facility, these programs are
customized specifically to meet the needs of your
organization in further developing your
management staff and potential supervisors. The topics can be presented in 2-3-4 hour
segments.
AUDIENCE:
Management Staff, Supervisors, Potential
Managers
TOPICS INCLUDE:
Time Management
Conflict Management
Team Building
Decision Making
Setting Goals and Performance Standards
Communication Skills
PROGRAM COORDINATOR:
Carol Armstrong, RN C, BS, CNRN
CONTACT HOURS:
THE HOURS VARY DEPENDENT UPON YOUR
REQUEST. PSNA CONTACT HOURS ARE AVAILABLE.
FOR MORE INFORMATION CONTACT CAROL ARMSTRONG AT 969-8002.
MANAGEMENT SKILLS
PROGRAM DESCRIPTION:
This four (4) day program is designed to further
develop a manager's skills. The course provides
practical information presented in an interactive,
learning environment. The goal is to develop skills
which can be immediately applied in the work
setting.
AUDIENCE:
Management Staff, Supervisors
YOU WILL LEARN HOW TO:
Enhance decision making skills
Manage change
Use time effectively
Provide feedback
Motivate others
Deal with conflict
TOPICS INCLUDE:
Communication skills
Performance evaluation
Counseling and discipline
Interviewing techniques
Team building
Empowerment
PROGRAM COORDINATOR:
Carol Armstrong, RN C, BS, CNRN
CONTACT HOURS:
PSNA CONTACT HOURS ARE AVAILABLE
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